Privacy Policy
Herb Tonics LLP is committed to providing high-quality, sugar-free stevia products under the sHweet brand. This policy outlines the company's standards and practices to ensure product quality, customer satisfaction, and compliance with regulatory requirements.
Quality Assurance
sHweet Stevia products will be made using 100% natural and high-purity stevia extracts. Active ingredients : Steviol glycosides (Rebaudioside A)
Manufacturing: Production processes will adhere to Good Manufacturing Practices ( to ensure product safety and quality.
Testing: Each batch will undergo rigorous testing for purity, potency, and safety. Third-party laboratories will be used for additional validation.
Customer Service
Feedback: A dedicated customer service team will handle inquiries, feedback, and complaints promptly and courteously.
Payment Option:
We accept various payment methods as indicated on our website. By providing a payment method, you represent and warrant that you are authorised to use the designated payment method and that you authorise us to charge your payment method for the total amount of your order.
Shipping: We will make reasonable efforts to ship products within the estimated delivery time; 1 to 7 days .However, we are not responsible for delays caused by circumstances beyond our control.
Returns and Refunds:
We accept returns of unopened and undamaged products within 2 days of purchase. To initiate a return, please contact our customer service team at W HERB TONICS LLP
hello@goshweet.com
www.goshweet.com.
Once your return is received and inspected, we will refund within 9 to 14 days
Marketing and Sales
Transparency: Marketing materials will provide honest and accurate information about the product's benefits and ingredients.
Compliance: Advertising and marketing activities will comply with all relevant laws and regulations to avoid misleading claims.
Distribution: Ensure a reliable and ethical distribution network to make sHweet Stevia products available to customers globally.
Sustainability and Ethical Practices
Sourcing: Source stevia and other raw materials from suppliers who adhere to sustainable and ethical farming practices.
Environmental Impact: Implement eco-friendly practices in production and packaging to minimise the environmental footprint.
Social Responsibility: Engage in initiatives that support community welfare and environmental conservation.
Regulatory Compliance
Local and International Standards: Adhere to all local and international food safety standards and regulations.
Certifications: Obtain and maintain necessary certifications (e.g., FDA, ISO) to assure customers of product safety and quality.
Documentation: Maintain comprehensive documentation for traceability and accountability in the production process.
Continuous Improvement
Innovation: Invest in research and development to continually improve product quality and introduce new offerings.
Customer Feedback: Utilise customer feedback to make informed decisions about product and service improvements.
Performance Review: Conduct regular reviews of processes and policies to ensure alignment with industry best practices and customer expectations.
Conclusion
W HERB TONICS LLP is dedicated to maintaining the highest standards in producing and delivering sHweet Products. This policy reflects our commitment to quality, customer satisfaction, sustainability, and regulatory compliance.